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AU IT Orientation
Students

To use the online services, you are required to have the following

Updated 30 Oct 2026
Online Exams Common Issues

This issue is caused by: Delay latency on the user's computer

Updated 6 Apr 2026
LockDown Browser
LockDown Browser

You can install the LockDown Browser by following the below steps:Click

Updated 4 Apr 2026
Online Exams Common Issues

Facial detection failures often result from poor lighting, backlighting, obstructions (such as

Updated 24 Mar 2026
Online Exams Common Issues

This issue is caused by: Camera settings/Private cameraTo solve this issue, please

Updated 24 Mar 2026
Online Exams Common Issues

This issue is caused by: Slow/interrupted/disconnected internet connection, or a problem with

Updated 28 Apr 2025
LockDown Browser
Online Exams Common Issues

This issue is caused by: Old version of LockDown BrowserTo solve this

Updated 25 Feb 2025
LockDown Browser
Online Exams Common Issues

This issue is caused by: Required Parameter (CIMD) error message, internet disconnection

Updated 23 Jun 2021
Online Exams Common Issues

This issue is caused by: Another program, background process, or privacy setting

Updated 22 Jun 2021
Banner SIS (Ellucian)
Class Registration

student's year level is restricting him/her from registering in this CRN. For example, he/she is in the second year and the course is considered for third year

Updated 12 Jul 2021
Online Request System
Online Request System (ORS)

LetterRegistrationFinal Exam LetterRegistrationGraduated and Medium of Study is English LetterRegistrationChanging MajorRegistrationResit-ExamRegistrationGrade ComplaintRegistrationTransferring to Fujairah CampusRegistrationRe-enrollmentRegistrationRegistration SuspensionRegistrationStudying Courses at other UniversitiesRegistrationRequest for Equivalent CourseRegistrationIncomplete requestRegistrationOfficial

Updated 27 Jun 2021
LockDown Browser
LockDown Browser

4gb of available RAM is necessary when using LockDown Browser to take an exam. For more details, please refer to this article.​‌

Updated 16 Oct 2026
Banner SIS (Ellucian)
Banner SIS

Watch our video tutorial about this topic below:This feature allows you

Updated 4 Aug 2021
AU IT Orientation
IT Orientation for AU Students

key academic dates such as semester start/end dates, registration deadlines, public holidays, and examination periods.Contact DirectoryA searchable directory of faculty and administrative members, including their contact information.CollegesComprehensive information

Updated 24 Jun 2025
Online Request System
Online Request System (ORS)

Choose the request category, which is the office you are requesting from. For example, if you would like to change some of your personal data on the system

Updated 27 Jun 2021