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Ajman University

Create HR Helpdesk Ticket

By Khadija AhmedPublished 17 Sept 2024Updated 17 Sept 20241 min read
Oracle HCM

If you are facing a functionality-related issue such as but not limited to: Missing or wrong personal data, error in application submission, and Inaccurate organization chart/reporting lines, follow the steps below to raise HR helpdesk ticket:

  1. Navigate to "Help Desk", and then click on "My Help".
    Screenshot: Create HR Helpdesk Ticket, step 1

  2. On the dashboard, click the Create Request button.
    Screenshot: Create HR Helpdesk Ticket, step 2

  3. Fill in the required fields:
    A. Subject: A brief summary of the issue.
    B. Description: Detailed information about the problem.
    C. Category: Select the appropriate category for your issue.
    D. Priority: Set the urgency level (Low, Medium, High).
    Screenshot: Create HR Helpdesk Ticket, step 3

Note:

You may include relevant attachments in the designated attachment section.

  1. Review the information you have entered and click the Save button to create your ticket.
    Screenshot: Create HR Helpdesk Ticket, step 4

Note:

You will receive a confirmation message with your ticket number.

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Original source: https://it.ajman.ac.ae/docs/create-hr-helpdesk-ticket