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IT Orientation for AU Students
Students IT Orientation: Frequently Asked Questions (FAQ)
What is the Network Account?The Network Account is an authorized Username
Updated 26 Jun 2025
Banner SIS
Amazon Payment Services (APS) FAQ
What is Amazon Payment Services (APS)?Amazon Payment Services is a secure
Updated 25 Sept 2024
Multi-factor Authenticator (MFA)
2. Set Up Multi-Factor Authentication for AU Accounts
To set up the authenticator app, please follow the steps below: Set
Updated 28 Oct 2026
Online Exams Common Issues
Failed facial detection
Facial detection failures often result from poor lighting, backlighting, obstructions (such as
Updated 24 Mar 2026
Online Exams Common Issues
"Network Connection Lost (Autosave Failed)”
This issue is caused by: Slow/interrupted/disconnected internet connection, or a problem with
Updated 28 Apr 2025
Online Exams Common Issues
"Page failed to load" (-106) error
This issue is caused by: disconnected internet during the exam.To solve this
Updated 25 Feb 2025