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Ask AIGet a direct answer to “technical issue”
Online Exams Common Issues
"Unexpected error. Contact your administrator."

This issue is caused by: Reloding the page during the exam, or

Updated 25 Feb 2025
LockDown Browser
Online Exams Common Issues
LockDown Freeze

This issue is caused by: Required Parameter (CIMD) error message, internet disconnection

Updated 23 Jun 2021
Online Exams Common Issues
Spinning wheel during camera check

This issue is caused by: Another program, background process, or privacy setting

Updated 22 Jun 2021
Microsoft Authenticator (MFA)
Multi-factor Authenticator (MFA)
3. Sign In to Your AU Email/IT Services Using MFA

alternative device and contact the Office of IT. If you encounter any technical issues related to the Microsoft Authenticator App, please contact the IT Helpdesk.Wait until the webpage

Updated 28 Oct 2026
AU IT Orientation
Students
Powering AU’s Strategic Vision (2022–2027) Through Technology

and educational innovation. These initiatives, completed by December 2024, are more than just technical upgrades; they represent a strategic shift in how we deliver services, manage operations, and

Updated 23 Jun 2025
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