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Ask AIGet a direct answer to “Technical Issue”
Online Exams Common Issues

This issue is caused by: Slow/interrupted/disconnected internet connection, or a problem with

Updated 28 Apr 2025
Online Exams Common Issues

This issue is caused by: Reloding the page during the exam, or

Updated 25 Feb 2025
LockDown Browser
Online Exams Common Issues

This issue is caused by: Required Parameter (CIMD) error message, internet disconnection

Updated 23 Jun 2021
Online Exams Common Issues

This issue is caused by: Another program, background process, or privacy setting

Updated 22 Jun 2021
Microsoft Authenticator (MFA)
Multi-factor Authenticator (MFA)

alternative device and contact the Office of IT. If you encounter any technical issues related to the Microsoft Authenticator App, please contact the IT Helpdesk.Wait until the webpage

Updated 28 Oct 2026
AU IT Orientation
Faculty/Staff

and educational innovation. These initiatives, completed by December 2024, are more than just technical upgrades; they represent a strategic shift in how we deliver services, manage operations, and

Updated 23 Jun 2025
AU IT Orientation
Students

and educational innovation. These initiatives, completed by December 2024, are more than just technical upgrades; they represent a strategic shift in how we deliver services, manage operations, and

Updated 23 Jun 2025
LockDown Browser
LockDown Browser

Prevents students from exiting the browser before submitting the exam.Note:Due to potential technical issues, especially connectivity problems during exams, students may be forced to shut down their

Updated 1 Apr 2026
AU IT Orientation
Faculty and Staff IT Orientation

The office of IT provides the following services:HelpdeskThe Helpdesk provides campus wide technical support. It is available throughout regular business hours (Sunday – Thursday 8:00AM –

Updated 15 Jun 2022