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Ask AIGet a direct answer to “Helpdesk”
AU IT Orientation
Faculty and Staff IT Orientation

officially employed. Visitors and part-time faculty/staff should request these services from the Helpdesk – they will be given an account which will expire at the end

Updated 5 Jul 2021
Microsoft 365
Microsoft Office

you need help setting up your email, please contact the Helpdesk.Microsoft Outlook WebYou can access your AU email using Outlook through this link, or by navigating to:AU’s

Updated 11 Jul 2021
Banner SIS (Ellucian)
Banner SIS

employee and you require an access to Argos, please reach out to the Helpdesk.Run and Download a ReportTo run and download a report, please follow the below steps

Updated 7 Jan 2022
Zoom
Zoom

and password, noting that if you fail to do so, please contact the Helpdesk.You must enter the Zoom meeting, unmute yourself and start your video.All Zoom meetings will

Updated 24 Jun 2021
Online Request System
Online Request System (ORS)

ServicesAccident Report Application (Staff)University Facilities and ServicesAdd/Remove Banner Privilege Requester/Approval ( Academic staff )HelpdeskAsk A LibrarianLibraryAU GuestsUniversity Facilities and ServicesAU Request for Catering (External Catering Services)SZC & Events

Updated 13 Jun 2023
Zoom
Zoom

SSO), noting that if you fail to do so, please contact the Helpdesk.All online classes will be recorded automatically.You can join an online class using laptop, PC, smartphone

Updated 26 Jul 2021
Banner SIS (Ellucian)
Banner SIS

Report, etc. If you need any help accessing the reports, kindly contact the Helpdesk.Note:Part-timers do not have access to Argos reporting system.Advising Student ProfileThrough this feature

Updated 12 Jul 2021
Zoom
Zoom

the Add a Zoom Meeting button in Outlook, please reach out to the Helpdesk.The first time you follow these steps, you may be asked to log

Updated 8 Jul 2021