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Online Exams Common Issues

This issue is caused by: the course is a copy of another

Updated 23 Jun 2021
Online Exams Common Issues

the computer and try the exam again.Reset your computer's internet options.If the problem persists after steps 1 and 2 above, the problem could be caused

Updated 6 Apr 2026
Online Exams Common Issues

This issue is caused by: Slow/interrupted/disconnected internet connection, or a problem with the Moodle server.You can ignore this warning alert and continue attempting the online quiz normally

Updated 28 Apr 2025
Online Exams Common Issues

This issue is caused by: Files and folders privacy settings on MACWhen

Updated 15 Aug 2025
Online Exams Common Issues

This issue is caused by: disconnected internet during the exam.To solve this

Updated 25 Feb 2025
LockDown Browser
Online Exams Common Issues

This issue is caused by: Old version of LockDown BrowserTo solve this

Updated 25 Feb 2025
Zoom
Zoom

In case of facing any technical issues at any stage, please inform

Updated 24 Jun 2021
Online Exams Common Issues

This issue is caused by: Delay latency on the user's computer

Updated 6 Apr 2026
Online Exams Common Issues

Facial detection failures often result from poor lighting, backlighting, obstructions (such as

Updated 24 Mar 2026
Online Exams Common Issues

This issue is caused by: Camera settings/Private cameraTo solve this issue, please

Updated 24 Mar 2026
Online Exams Common Issues

This issue is caused by: Camera driverPlease make sure you have met

Updated 24 Mar 2026
Online Exams Common Issues

This issue is caused by: Reloding the page during the exam, or

Updated 25 Feb 2025
Banner SIS (Ellucian)
Class Registration

Error MessageExplanation and Required ActionYou Don’t Qualify to register this section according

Updated 12 Jul 2021
Online Exams Common Issues

This issue is caused by: incorrect computer time and/or time zone.To solve

Updated 23 Jun 2021
LockDown Browser
Online Exams Common Issues

This issue is caused by: poor internet connection or an extra monitor.If

Updated 23 Jun 2021