Online Exams Common Issues
16 articles
articles
- 'Begin Exam' button is unresponsiveThis issue is caused by: Poor internet connection or did not click on "Launch LockDown Browser"To solve this issue, please follow the below steps:Try to…Updated 22 Jun 2021 · 1 min read
- Spinning wheel during camera checkThis issue is caused by: Another program, background process, or privacy setting is preventing LockDown Browser from activating the camera.Windows UsersCheck…Updated 22 Jun 2021 · 1 min read
- Can't detect cameraThis issue is caused by: Camera driverPlease make sure you have met the minimum technology requirements for Respondus Monitor and completed a successful Mock…Updated 24 Mar 2026 · 1 min read
- "Unexpected error. Contact your administrator."This issue is caused by: Reloding the page during the exam, or poor internet connection.To help minimize the issue, please follow the below steps:.Make sure…Updated 25 Feb 2025 · 1 min read
- Camera is not working (Lenovo)This issue is caused by: Camera settings/Private cameraTo solve this issue, please follow the steps below:On your device, search for Lenovo VintageClick on the…Updated 24 Mar 2026 · 1 min read
- Failed facial detectionFacial detection failures often result from poor lighting, backlighting, obstructions (such as hats or glasses), or insufficient RAM. Make sure you are in a…Updated 24 Mar 2026 · 1 min read
- Unable to launch lockdown browserThis issue is caused by: Old version of LockDown BrowserTo solve this issue, please update the LockDown Browser by following the below steps:Windows UsersStart…Updated 25 Feb 2025 · 1 min read
- Download folder permission required (MAC)This issue is caused by: Files and folders privacy settings on MACWhen using certain applications on your Mac, such as LockDown Browser or Examplify, you might…Updated 15 Aug 2025 · 1 min read
- LockDown FreezeThis issue is caused by: Required Parameter (CIMD) error message, internet disconnection, clicking on unallowed external links, etc.To solve this issue, please…Updated 23 Jun 2021 · 1 min read
- Blank screen in LockDown BrowserThis issue is caused by: poor internet connection or an extra monitor.If your computer or network maybe blocking the access. The best thing to do here is…Updated 23 Jun 2021 · 1 min read
- "There is a problem with the settings for this exam"This issue is caused by: the course is a copy of another course, and the instructor has not yet opened the LockDown Browser Dashboard for the copy, or because…Updated 23 Jun 2021 · 1 min read
- "Page failed to load" (-106) errorThis issue is caused by: disconnected internet during the exam.To solve this issue, please follow the below steps:Click and hold the power button of your…Updated 25 Feb 2025 · 1 min read
- “An API call returned a 500 error”This issue is caused by: incorrect computer time and/or time zone.To solve this issue, please check the below articles:For Windows 10, please click here.For…Updated 23 Jun 2021 · 1 min read
- "Video Connection Timed Out”This issue is caused by: Delay latency on the user's computer, or slow internet connection speed.To solve this issue, please follow the below steps:Try…Updated 6 Apr 2026 · 1 min read
- "Network Connection Lost (Autosave Failed)”This issue is caused by: Slow/interrupted/disconnected internet connection, or a problem with the Moodle server.You can ignore this warning alert and continue…Updated 28 Apr 2025 · 1 min read
- "Update server is not supplying information, or the connection to update server is blocked.”This issue is caused by: Security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup.To solve…Updated 6 Apr 2026 · 1 min read